FAQs

How do I place an order?
To place an order, simply browse through our website and add the desired items to your cart. Once you have finished shopping, proceed to the checkout page where you will be prompted to enter your shipping and payment information. After confirming your order details, click on the "Place Order" button to complete your purchase.

What payment methods do you accept?
We accept Visa and Mastercard Credit / Debit cards.

How long will it take to receive my order?
The delivery time depends on your location and the shipping method selected. Generally, orders are delivered within 1–3 business days after payment is received. (Packed within 1 business day, Same day or 1-2 business days for shipping.)
If you don't receive your product after 3 business days, please get in touch with us.

Where can I track my order?
1. For orders with shipping method [pickup at weshop876 warehouse] or [deliver to your doorstep], we don't offer tracking information, but we will contact you once the package is ready for pickup or shipping.

2. For other shipping methods, you can track packages on the shipping carrier's tracking website. (For example, packages shipped by TARA can be tracked here: https://taracan.com/tracking/)

What is your return policy?
We have a 30-day return policy for general items from the date of order payment. For more details, please refer to our return policy.

How can I contact customer support?
If you have any questions or need assistance, contact us using one of the following methods:

  • Email: support@weshop876.com
  • Click the WhatsApp icon at the bottom of any page on our website.
  • Contact Page

We will reply as soon as possible, usually within 24 hours.

Do you offer international shipping?
No, we don't accept orders with addresses outside Jamaica.

Can I cancel or modify my order?
Once an order has been placed, it cannot be modified. However, if you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Received a defective item?
Please contact us immediately via WhatsApp (recommended) or email: info@weshop876.com.

The possible options after evaluating the item’s condition are:

  • Full refund
  • Partial refund
  • Resend the product
  • Full refund with product return