FAQs
How do I place an order?
To place an order, simply browse through our website and add the desired items to your cart. Once you have finished shopping, proceed to the checkout page where you will be prompted to enter your shipping and payment information. After confirming your order details, click on the "Place Order" button to complete your purchase.
What payment methods do you accept?
We accept Visa and Mastercard Credit /Debit cards.
How long will it take to receive my order?
The delivery time depends on your location and the shipping method selected. Generally, orders are delivered within 2-4 business days after your payment.
if you don't get your product over 3 business days, please contact us.
Where can I track my order?
1. For shipping methods start with "Local", we don't offer the tracking number, usually it takes 1-2 working days to be delivered once you get the order fulfilled email.
you can contact us if the delivery time is over 2 working days.
2. For other shipping methods, you can track packages on the shipping carrier tracking website. (for example: package shipped by TARA can be tracked on the page；https://taracan.com/tracking/)
What is your return policy?
We have a 30-day return policy for general items from the date of order payment. For more details, please refer to our refund policy.
How can I contact customer support?
If you have any questions or need assistance, contact us by belowing method:
- Email: support@weshop876.com
- Click WhatsApp icon at the bottom of any page on our website.
- Contact Page
We will reply ASAP, usually within 24 hours.
Do you offer international shipping?
No, we don't accept orders with addresses outside Jamaica.
Can I cancel or modify my order?
Once an order has been placed, it cannot be modified.
However, if you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Receive a defective item?
Please contact us immediately by WhatsApp(recommended) or Email: info@weshop876.com
The possible options as below once we evaluate the item situation:
- Full money refund
- Partial money refund
- Resend the product
- Fully refund and product returned